Refund policy

Damages and Refund Policy

At Villager Market, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and delivered.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If you receive a defective, damaged, faulty, or incorrect item, please contact us as soon as possible at support@villagermarket.com with:

Your order number
A description of the issue
Clear photos showing the defect, damage, or incorrect item

We will review your claim and, if the product is confirmed to be defective, damaged, or incorrect, we will issue a full refund to your original payment method.

Non-Returnable Items

We do not accept returns or exchanges for any products, including but not limited to:

Sale items
Custom or personalized products
Any item that is not defective or damaged

Refunds for Defective Products

If your claim is approved, a full refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@villagermarket.com.